Website FAQ

Website Frequently Asked Questions (FAQ)

This collection of questions and answers has been built up following training sessions and Help Desk calls. 

If you have a question that you would like answered, contact the Helpdesk at help@support.quakers.nz or fill in the contact form.  

General Questions about the website and logging in

Q: How do I contact the Help Desk?

A: There are two ways:

• Email help@support.quakers.nz

• Go to the Contact form enter your question or problem and submit it. 

In either case, you should receive an email message acknowledging receipt of your request. 

 

 

Q: How can I find out who is the User Data Manager (UDM) or User Support Friend (USF) for my Monthly meeting?

A: On the website menu Web support, look for User Data Managers or User Support Friends.

 

 

Q: Where can I find the user pamphlet for new attenders who are considering whether to join the Quaker website users listing?

A: On the website menu Web support, click on ‘Welcome - Get started here!’ and look at the right side - ‘How to Log in’. Or you can click here.

 

 

Q: How can I find out who maintains a web page? 

A: The website is maintained by many volunteers:

• If the page belongs to a Monthly meeting or Quaker meeting for Worship, contact the User Support Friend (USF)

• If the page belongs to a Yearly meeting committee, contact the clerk for the committee (shown in the Contact box on the right of the page). 

• For other pages, e.g. About Us, Peace Activism etc, scroll down to the bottom of the page and look on the right side - you should see Maintained by Yearly Meeting Outreach Committee or the name of a different committee. You can click on the committee link and use the contact address to email.

• Otherwise, contact the Helpdesk. 

Questions about Search

Q: What pages and documents are included in Search?
A: Accommodation, Books, Community Pages, Events, News, Oral Interviews, Basic Pages (mostly public), Minutes (including documents), YM Committee pages, Monthly meeting pages, Quaker meeting for worship pages.
The search index is updated every hour except Meeting minutes (including documents), which are updated when they are saved. 
NOTE: If your page is set as Private, you won't find it in the search. 
 

Q: Do I have to be logged in to use Search?
A: You can use Search when you not logged in, but you will only see results from Public pages. To see results from semi-private pages, you have to be logged in. To see results from private pages, you have to be logged in AND a member of the YM committee that owns the page. 

 

Q: How are search results sorted?
A: Search results are presented in the most likely order. Results with an exact match come at the top, and the search word will be in bold in the middle of the result text displayed. Results with a part match come lower down - these can include partial matches on the word so may not be relevant. See "Are there extra terms...." below for ways to force the search to be more precise. 

 

Q: Are there ways to filter the type of pages or document returned for my Search?
A: You can filter the search results to only look for these types: Accommodation, Books, Community Page, Events, News, Oral Interviews, Basic pages (most public pages other than Groups), Minutes (from Meetings), Groups (Monthly Meetings, Quaker Meetings for Worship, YM Committees). 

 

Q: Are there extra terms I can add to improve my search?
A: Here's a list of extra terms you can include:
 

?	Use this to replace an unknown character  e.g. te?t
*	Use this to replace multiple characters (but note that search includes part words anyway)
"text phrase"	Enter a text phrase in double quotes. Use "text phrase"~1 to get an exact match
+	To only return documents with this exact word e.g. +provenance
AND	To return results which contain both values e.g. dog AND cat
~	To return words with similar spelling e.g. roam~  will return roams, foam, foams

 

Q: What's the best way to search for words in te reo?
A: The search automatically searches for words with and without the macron. For example hāhi will search for hahi and hāhi. However, because hahi is not an exact match, results with hahi will be lower down, and will not be displayed bold in the result text. Results with hāhi will be display at the top and hāhi will be displayed in bold. You may need to search for both variants to be sure, in case both forms have been used.  

Questions about Monthly meetings and Quaker meetings for worship

Q: Can a second person be added as a contact on a Quaker Meetings page?

A: Yes - click on Add Contact and enter a new set of contact details. They will display below the first set. You can change the order if you wish. 
 

Q: I would like to add an additional page (or pages) to my Quaker meeting for worship - how do I do this?
A: In summary, you will add a Community page to your Monthly meeting, and then add a link to it from your Quaker meeting page. Here's how:

• You'll need Content permission for your Quaker meeting, and your Monthly meeting. 
  If you see an Edit option when you mouse over the Overview menu button on your Quaker meeting page, you have permission. 
  If you see the Create a Community page option when you mouse over the Community pages menu button on your Monthly meeting page, you have permission. 
  If you're missing one of these, contact your User Support Friend, or contact the Helpdesk. 

Questions about Yearly Meeting committees and roles

None yet - send us one!

Questions about My Account

Q: How can I control the visibility of my details on the website Find a Friend?

A: Your First name and Last name will appear even if personal information is marked as invisible. 
Beyond this:

• You can specify that your Personal Contact information (phone number, email address) is not visible.
• You can enter your birthdate but not make it visible.
• Any addresses you enter can individually be made visible.

 

Q: I have set up My Account so I am not visible - what can people see?

A: Your First and Last name will appear on Find a Friend, but nothing more. A UDM or Administrator can see your details - they are bound by a signed confidentiality agreement. 

Your name will also appear on the Members and Attenders listing for your Monthly meeting or Quaker meeting, however access to this is also restricted and does not allow access to your personal details, except by a UDM or Administrator as noted above. 

 

Q: How is the Personal Status (Resigned, Deceased, Inactive) field used on My Account?
A: The three personal status values are used as follows:

• A Member of the Society of Friends is identified as Resigned after a formal resignation is received and accepted by their Monthly meeting.
• A Member or Attender is identified as Deceased after their death. After a period of time at the discretion of the Monthly Meeting Pastoral Care committee, usually 3-6 months, their user account will also be Blocked to prevent their account being broken into.
• A Member or Attender is identified as Inactive if they are a Member or Attender who is no longer active in their local Monthly meeting, or an Attender who is the inactive partner of an active Member or Attender. 

 

Q: What does Blocked mean for a user and when is it used?

A: Blocked means that the user account cannot be accessed by logging in. A user account is Blocked when they have Resigned, or at a period after they have died, determined by the Monthly meeting Pastoral Care committee. A user who has been Inactive for some time may also be blocked to prevent the account being broken into. Finally, a user account may be blocked if they are to be refused access to the Quakers.nz website for misuse of their access (e.g. divulging private information or using it for harmful purposes). 

 

 

Q: Are there specific formats for postal addresses, and what are they?

A: Yes there are - NZ Post sets these out here:

https://www.nzpost.co.nz/personal/sending-in-nz/how-to-address-mail

Particular items to note:
- Where there is a building name, eg a retirement home, we do include that on the first line, although NZ Post prefers just the street number.

- For rural delivery, the RD number (e.g. RD 1, with no punctuation) goes on a separate line, and only the mail town is included, not the suburb. 

- PO Box numbers have no spaces or punctuation (e.g. PO Box 11001) and there should not be a street address as well. 

The easiest way to get this correct is to use the NZ Post Address Finder here:
https://www.nzpost.co.nz/tools/address-postcode-finder
 

For overseas addresses, the simplest way is often to use Google Maps: 

https://www.google.com/maps

 

Questions about creating content and making it visible

Q: Is access to edit or update pages restricted to specific people and how is this access given?

A: There are two main types of access permission: Global permissions and Group permissions. 

• Global permissions are assigned to all logged on users by a UDM or Administrator e.g. Use Find a Friend. Specific global permissions assigned by an Administrator include User Data Manager, Book Sales Manager, Oral History, Basic page content management, and Administrator.  
• Group permissions apply to the members of a Group - that can be a Monthly meeting or a Quaker meeting, or a Yearly Meeting committee. 
  Group permissions include:
  - Content Editor can update page content, create Community pages, upload Minutes and create News and Events
  - Manage Appointments can update Appointments YM Committee or Monthly meeting and can also create appointments for a Monthly meeting. Only YM Nomcom Committee can create appointments for a YM Committee. Updating appointments can include setting an end date or changing a Position.
  - Manage Members can manage the members of a group. 
  This is mostly used by YM Committees to co-opt members, or to remove members at the end of e Friend’s appointment. 
  For Monthly meetings and Quaker meetings, this is done by the User Data Manager (UDM) through an individual’s My Account. It may include registering a transfer if the person transferring is a Member of the Religious Society of Friends in Aotearoa/New Zealand. 
   

Q: On a web page, what is the difference between Published and Unpublished?
A: An unpublished page will not appear on the website. 

 

Q: I have created a web page and would like to add it to the website. How do I go about that?
A: If it's a Community page, it will be automatically added to the Community pages of your Monthly meeting or Yearly Meeting committee. 

You can also add a link to a new page by noting the web address of the new page and adding a link to it from another page that you can edit. 
Note: Unless the link is to an external website (not quakers.nz), you should make the link relative: instead of https://quakers.nz/my-new-page, just enter /my-new-page. 

If you want the page to be added to the website main menu system, please contact the Helpdesk. They will consult with the various page owners to agree the best position, then get in contact with you. 

Questions about images and photos

Q: What size and shape should an image for a page banner be?
A: Pictures should not be too large i.e. no more than 1500-1800 pixels wide. You can resize images using GIMP (Windows), Preview (Mac) or Online (https://imageresizer.com/). For a page banner, the image should be lannscape, and the width should be 2.3 -2.5 times the height. 
If the picture is the wrong shape or too large, you'll only see a small part of it. If the picture is too small it will be pixelated, which looks bad too. 

 

Q: Do I need to get permission from people who are included in my image?
A: Where web pages are public, a written permission should be obtained and kept.The permission can be an email. The permission doesn't need to be specific to an image - it can be permission from a person to include photos of them, without a specified end date.

Group photos are generally not included in this - it applies to individuals or small groups, especially if they are identified. 

Photos taken in public do not require permission but it is polite to ask and respect their wishes. 

https://www.cab.org.nz/article/KB00001291